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Kialla Medical Clinic

FAQs

FAQs

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Frequently Asked Questions
Every thing you need to know about Kialla Medical Clinic

Appointment Scheduling

You can schedule an appointment by calling us at (03) 5823 5446 or booking online through our partner’s website.

Clinic TIMINGS

MONDAY : 8:00 AM – 5:00 PM
TUESDAY : 8:00 AM – 5:00 PM
WEDNESDAY : 8:00 AM – 5:00 PM
THURSDAY : 8:00 AM – 5:00 PM
FRIDAY : 8:00 AM – 5:00 PM
SATURDAY : 9:00 AM – 5:00 PM

Your doctor will discuss your referral needs and provide you with a referral letter to the appropriate specialist.

Yes, if you want to have online consultation consider joining by our Telehealth Partner

Billing and Insurance

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Your doctor will discuss your referral needs and provide you with a referral letter to the appropriate specialist.

The consultation fee depends on your eligibility for bulk billing. Please see our billing policy page for details.

Clinical Services

We offer a wide range of medical services, including general consultations, immunisations, chronic disease management, travel medicine consultations, and more. Please see our main website navigational bar to explore every healthcare services in details.

Yes, we have both male and female doctors available. You can inquire about specific doctor availability during appointment booking.

Your doctor will discuss your referral needs and provide you with a referral letter to the appropriate specialist.

Medical Records and Referrals

Due to privacy regulations, medical records require a formal request. Please contact our reception staff for details.

Yes, our doctors can provide referrals to specialists when necessary.

Your doctor will discuss your referral needs and provide you with a referral letter to the appropriate specialist.

Test Results and Follow-up Care

The turnaround time for test results varies depending on the specific test. Your doctor will advise you on the expected timeframe.

We will typically contact you by phone to discuss your test results.

Your doctor will contact you to discuss your test results and recommend a follow-up appointment if necessary.

Payments and Accounts

We accept cash, and all major credit/debit cards.

Currently, we do not offer online bill payment options.

Please discuss payment plan options directly with our reception staff.

Clinic Policies

We require a minimum of 24 hours notice to cancel an appointment without a fee.

Please call us as soon as possible to reschedule your appointment.

Yes, there is ample parking available at Riverside Plaza Shopping Centre.

General Enquiries

Yes, our clinic is fully wheelchair accessible and has accessible washrooms.

Yes, you are welcome to bring a companion to your appointment.

We strive to accommodate patients of diverse backgrounds

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